Each product DaunenStep is created to give joy over time. Our extended warranty confirms the high quality of our products.
Being aware that we are offering products of the highest quality, we guarantee all the duvets, the quilts and the plaids in down for 10 years. The extended warranty covers defects in material and packaging.
The warranty is valid from the time of purchase only in combination with the sales receipt and the product registration online under www.daunenstep.com, which must occur within the first two years from the purchase date shown on the receipt.
The warranty extension is valid only in EU countries and in Switzerland.
What is not covered?
The warranty does not include product defects caused by improper or inadequate maintenance (please inform yourself on the proper maintenance), by natural consumption of the product or defects caused by improper use. The use of the product for a long period can result in a volume loss of the down. Since the fillings are natural, also the presence of dark flakes (black spots) is not to be considered as a defect. For the products in baffle-box construction, the warranty does not cover the "shifting" of the down from one square to another. The damages caused by washing and / or drying, different than those indicated on the label, are excepted from the warranty. To ensure a professional washing we recommend you to address yourself to a specialized laundry or to contact the nearest authorized DaunenStep store.
How to act in case of complaint?
In the case of a complaint please address yourself to your nearest store and show them the defective product with the sales receipt, the confirmation of the online registration and a description of the defect. The seller will forward us the claimed product for a quality check and we will repair or replace it.
FILL OUT THE FORM BELOW IN ORDER TO RECEIVE AN EXTENSION OF A 10-YEAR WARRANTY!