Guarantee DaunenStep

Every DaunenStep product is created to give you satisfaction over the years. Our guarantee extension confirms the high quality of our merchandise.
As a sign of our confidence in the quality of our products, we guarantee all duvets, down quilts and plaids for a total of 10 years. The guarantee extension covers all defects affecting the materials (with the exception of the fill as it is a natural raw material) and workmanship.

The guarantee is valid from the time of purchase solely on production of the receipt and following registration of the product online at www.daunenstep.com. Registration must be made within the first two years of the date of purchase shown on the receipt.

What is not covered by the guarantee?
The guarantee does not cover product defects arising from incorrect or inadequate maintenance (proper maintenance), natural product wear & tear, or defects caused by the improper use of the product. Use of the product for long periods may mean a natural loss of the filling power of the down. The presence of black spots in natural fills is not considered to be a defect. In case of duvets with bottle box construction, the guarantee does not cover the “migration” of the down from one box to the next. Damage caused by washing and/or drying in a manner different from that indicated on the label is excluded. To guarantee a professional washing quality, we recommend visiting a specialist laundry or contacting your closest authorised DaunenStep dealer.

What to do in the event of a claim
In the event of a claim, simply take the defective item to your closest retailer along with the purchase receipt, confirmation of online product registration and a description of the defect. The retailer forwards the duvet to us for quality inspection: we will then repair or replace it.

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